Faq
Everything owners usually ask about fees, our service, and getting started with Cosy Stays.
Is there a setup fee to sign up?
The only costs associated with onboarding your property is professional photography, and evacuation diagrams and fire compliance (NSW only). We can discuss these costs and we guarantee they will be the lowest prices on the market as Cosy Stays will usually absorb some of the costs involved.
Do you have a locked in contract?
We don’t lock you in to any terms, but do require a notice period to complete pending reservations . As cancelling guests reservations is not possible and incurs penalties from platforms such as airbnb etc.
My property isn't furnished, can you help me set it up?
Yes, we definitely can. We have many options to furnish airbnb properties and can handle the whole process for you at minimal cost and hassle. We have many contacts and processes for top end styling for luxury homes, right down to budget but quality furnishings. There is nothing we can not assist you with.
Can I do Airbnb at my property?
Having an airbnb property can have regulations and restrictions. We can assess all the regulations in your local area (if any) and guide you on the process of setting up your airbnb property. For example, Airbnb property management Sydney, and the entire state of NSW is governed by rules and guidelines set out by Planning NSW. Click here For more information. Planning NSW has set out a regulatory framework and a Code of Conduct for Property owners, Hosts and guests.
What are you Airbnb property management fees?
We offer the most competitive Airbnb property management fees in the industry for a complete Airbnb management service. Contact us to find out how you can earn more with a premium management service, as well as save on your overall costs, leaving more money in your pocket every month!
How do you choose guests?
Our vetting process means we only accept requests from guests we know will treat your property with respect, which minimises the chance of damage.
How does check-in work?
We offer complete and customisable check-in and key exchange solutions for each property: a lockbox or mailbox setup, personal check-in and key handover, or secure collection from one of our pick-up points. A personal check-in concierge is available as an optional service, and costs apply.
What if a guest damages my property?
We inspect your property after every checkout so we can charge the appropriate guest straight away if anything happens.
Who handles cleaning and linen?
Our professional cleaning staff look after cleaning and restock amenities with hotel-quality products. Our laundry partner provides hotel-quality linen and towels.
Who arranges maintenance?
Cosy Stays organises maintenance on your behalf so issues are resolved as soon as they arise.
